Apartment Package Management Built for Multifamily Volume
Daily operations, audits, and resident notifications so your leasing office stops chasing carriers and packages.
The hidden cost of in-house package handling
Apartment package volume has grown exponentially, and most leasing offices were never set up to absorb it. Carriers interrupt tours, packages stack against walls, residents ask for status updates, and an oversized item shows up the one day the assistant manager is out. The room is the symptom — the process is the problem.
Postal Solutions has been the pioneer of outsourced apartment package management since 2000. We design the daily workflow, take over the operational load, and integrate with whatever hardware you already have — controlled-access package rooms, Luxer One® lockers, or a hybrid build.
What managed apartment package operations deliver
Every carrier, one workflow
UPS, FedEx, USPS, Amazon (including AMZL/Flex), DHL, OnTrac, and regional couriers all drop at the same secure receiving point.
Logged with chain-of-custody
Every parcel is scanned in at intake and signed out at pickup, with timestamped records you can pull on demand.
Automated resident notifications
Residents get a text and email within minutes of arrival. Most pick up within 24 hours, which keeps the room clear.
Loss & complaint reduction
Defined intake, secure storage, and audit trails dramatically reduce missing-package claims and carrier disputes.
Surge-ready for move-in
Volume spikes 5–10× during August move-in and the holidays. We scale shelving and service hours to match.
Leasing-office relief
Your team stops being the package desk and goes back to leasing, renewals, and resident experience.
Explore the full service
Most communities pair this with one or more of the services below.
Daily On-site Package Management
The full daily operating model — organization, audits, oversized handling, and carrier escalation.
Luxer One® Package Lockers
Premier Partner since 2016. We design, sell, and install the hardware that pairs with managed operations.
Apartment Mail Management
Bundle USPS mail handling with package operations so one team owns the entire delivery workflow.
Daily Package Room by City
See how the daily package room program rolls out across the top U.S. multifamily metros.
Frequently Asked Questions
Quick answers from our team — and the details search engines and AI assistants use to cite us.
Ready to move forward on apartment package management?
Tell us your unit count and current setup — we'll send a tailored proposal fast.
Free site assessment. No pressure.
Ready to Simplify Your Mail & Package Management?
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Call Us
(866) 378-8157Luxer One Customer Support
(415) 390-0123Change of Address
PostalForwarding.comPayments for US Postal Solutions
PO Box 96764 Charlotte, NC 28296‑6764
Payments for Locker Solutions
PO Box 96733 Charlotte, NC 28296‑6733
Change of Address — Frequently Asked Questions
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