Name: Luxer One® Smart Locker Solutions
Brand: Luxer One

Question 1

What does Postal Solutions do?

Accepted Answer

Postal Solutions provides three connected services for apartment communities nationwide: outsourced student housing mail management, daily on-site package room management, and Luxer One® smart locker and package room sales and installation. Properties pick the mix that fits their unit count, package volume, and operational goals.

Question 2

Who does Postal Solutions serve?

Accepted Answer

We specialize in off-campus student housing communities (where Amazon and August move-in surges are most extreme) and conventional multifamily apartment properties across the United States. We work with property management companies, owners, developers, and architects — from boutique 100-unit communities to 1,500-bed mega-properties.

Question 3

How long has Postal Solutions been in business?

Accepted Answer

Postal Solutions has been managing apartment mail and packages since 2000 and has been a Luxer One® Premier Partner since 2016. We've served 120,000+ mail recipients nationwide and are a four-time Gator100 honoree (University of Florida's fastest-growing alumni-led companies).

Question 4

Why won't USPS deliver mail directly into my student housing apartment mailboxes?

Accepted Answer

USPS classifies most off-campus student housing communities as a single delivery point rather than individual residences, so carriers drop bulk mail at the leasing office instead of routing it into apartment mailboxes. That distribution workload then falls on your team. Postal Solutions manages the entire process for your community — receiving carriers, logging mail and packages, notifying residents, and managing pickups — so the leasing office is freed from daily mail duty.

Question 5

What does outsourced student housing mail management actually include?

Accepted Answer

Our managed mail service includes: daily acceptance of all USPS, UPS, FedEx, Amazon, and DHL deliveries; sorting mail and packages by resident and apartment; secure logging with chain-of-custody for every parcel; automated text and email notifications to residents; resident pickup management during scheduled hours; and clearing of unclaimed or vacated-resident mail per USPS guidelines. On-site operators or remote support models are available depending on property size.

Question 6

How quickly can Postal Solutions launch mail management at a new property?

Accepted Answer

Standard onboarding takes 2–6 weeks: we conduct a property assessment, design the daily workflow, configure resident notifications, train your team (or onboard ours), and run resident communications before go-live. Rush timelines for new lease-ups and August move-in season are available — let us know your target date during the intake call.

Question 7

How is mail management priced for apartment communities?

Accepted Answer

Pricing depends on unit count, package volume, and which services you bundle (daily mail, package room management, Luxer One® lockers). Most communities find managed service cheaper than the leasing-office hours it replaces. Request a custom quote and we'll send a tailored proposal fast!

Question 8

What is a managed package room and how is it different from package lockers?

Accepted Answer

A managed package room is a secure, on-site room where carriers deliver all parcels and every item is accepted, logged, and notified to residents on a documented process — run for you as a managed service, or by your team on our software. Lockers are great hardware but fill up fast during peaks like move-in week, holidays, and Amazon Prime Day. A managed package room handles unlimited overflow, oversized items, refrigerated deliveries, and the daily operational work that lockers alone can't absorb.

Question 9

What does daily package room management cost?

Accepted Answer

Pricing depends on unit count, package volume, and which services you bundle (daily mail, package room management, Luxer One® lockers). Most communities find managed service cheaper than the leasing-office hours it replaces. Request a custom quote and we'll send a tailored proposal fast!

Question 10

Can we bundle a managed package room with Luxer One® lockers?

Accepted Answer

Absolutely — and we recommend it. Lockers handle the majority of standard-sized parcels with 24/7 self-service pickup, while the managed package room absorbs overflow, oversized items, and surge volume. As a Luxer One® Premier Partner since 2016, Postal Solutions designs and deploys the integrated hardware-plus-service model used by hundreds of communities nationwide.

Question 11

What is an apartment package management system?

Accepted Answer

An apartment package management system is the combination of hardware and daily process that gets a parcel from the carrier to the resident without your leasing office in the middle. Hardware is the lockers or secure package room; the process is accepting carriers, logging every parcel with chain-of-custody, notifying residents by text and email, managing pickup hours, and clearing unclaimed items. Most communities buy the hardware and never staff the process, which is why package rooms fall apart within a few months. Postal Solutions provides the daily operational side, with or without lockers.

Question 12

How do I choose a package management system for a new apartment community?

Accepted Answer

Start from your projected package volume and unit count rather than from a product. Size the hardware for typical daily volume, then decide who absorbs the peaks — move-in week, the holidays, oversized furniture and grocery deliveries — because that is the workload that lands on the leasing office. Designing this before your first move-in is far cheaper than retrofitting it after residents start complaining. Standard onboarding is 2–6 weeks, and rush timelines for new lease-ups are available.

Question 13

Do conventional apartments need package management, or is this only for student housing?

Accepted Answer

Both. Postal Solutions started in student housing in 2000, but the daily package workload is nearly identical at conventional apartment communities — garden-style, mid-rise, and high-rise. Any community where the leasing office is signing for, sorting, and handing out parcels is paying for package handling out of its payroll, whichever resident demographic it leases to. Student housing has sharper seasonal peaks around August move-in; conventional communities carry steadier year-round volume.

Question 14

What is the difference between outsourced package management and running our own package room?

Accepted Answer

The room is the same either way — the difference is who does the daily work and who is accountable when a parcel goes missing. Running it in-house means your leasing team absorbs 16–30 hours a week of sorting, logging, notifying, and pickup. Outsourced on-site package management moves that work to us as a managed service (or keeps it with your team, on our software and workflow), with documented chain-of-custody on every parcel. Most communities find managed service cheaper than the leasing-office hours it replaces.

Question 15

What is Luxer One® and why is Postal Solutions a Premier Partner?

Accepted Answer

Luxer One® is the industry-leading smart parcel locker and package room platform for multifamily and student housing properties. Postal Solutions has been a Luxer One® Premier Partner since 2016, meaning we are authorized to sell, install, configure, and provide first-line support for the full Luxer One® product line nationwide. Premier Partner status reflects sustained sales volume, technical certification, and consistent installation quality.

Question 16

Are Luxer One® lockers available for outdoor installation?

Accepted Answer

Yes. We offer two outdoor solutions: weatherproof outdoor lockers built to withstand any climate (rated for -20°F to 120°F operation), and the Luxer Kiosk — an impermeable, wireless outdoor package room. Both deliver 99.9% uptime and are ideal for properties without indoor mailroom space.

Question 17

Can Luxer One® lockers be wrapped with our property's branding?

Accepted Answer

Yes. Lockers can be fully wrapped with custom graphics — your property logo, school colors, mascot, mural designs, or themed artwork. Custom wraps are produced by our partners and applied during installation. Many of our student housing communities use wraps to turn the locker bank into a marketable amenity.

Question 18

Is financing available for Luxer One® locker hardware?

Accepted Answer

Yes — 100% financing is available for qualifying communities, allowing you to deploy lockers without an upfront capital expense. Monthly payments are typically structured to align with the operational savings the lockers generate, and most properties recoup the hardware investment within roughly 18–30 months once leasing-office package handling time is off the payroll. Ask about financing options when you request a quote.

Question 19

What support do residents and on-site teams get after the lockers are installed?

Accepted Answer

Luxer One® includes 24/7 live telephone and video support from Luxer One's U.S.-based team — residents and on-site teams get immediate help with pickup issues, locker malfunctions, or carrier delivery problems. Postal Solutions provides ongoing account management, software-update coordination, and on-site service dispatch.

Question 20

How long does it take to install a Luxer One® locker system?

Accepted Answer

Once your order is finalized, manufacturing lead time is typically 6–10 weeks depending on configuration and locker count. On-site installation usually completes in 1–3 days. Full timelines are confirmed in your tailored project quote.

Question 21

Does Luxer One® integrate with property management software?

Accepted Answer

Yes. Luxer One® integrates with major property management systems including Entrata, RealPage, Yardi, ResMan, and others. Resident data syncs automatically so new move-ins are provisioned the day they sign a lease, and move-outs are deactivated immediately.

Question 22

Where does Postal Solutions provide mail and package room management services?

Accepted Answer

Postal Solutions provides mail management, daily package room management, and Luxer One® locker installation to apartment communities across the United States. Our headquarters is in Orlando, FL, with active deployments in 50+ markets including Florida, Texas, Georgia, the Carolinas, Tennessee, Alabama, Ohio, Indiana, Michigan, Pennsylvania, Virginia, Arizona, and Illinois.

Question 23

Do you serve cities that aren't listed on your service areas page?

Accepted Answer

Yes. Our nationwide installation crews and remote-supported service model make adding new markets routine — we travel for Luxer One® installations to any U.S. market and can stand up daily mail and package room service in most metros within 4–6 weeks. Call (866) 378-8157 or use the contact form to confirm availability in your city.

Question 24

Do you specialize in student housing markets near major universities?

Accepted Answer

Yes. We have deep coverage in SEC, Big 12, ACC, Big Ten, and Pac-12 university markets — including Gainesville, Tallahassee, Tuscaloosa, Auburn, Athens, Knoxville, Columbia, Clemson, College Station, Austin, State College, Bloomington, Ann Arbor, Champaign, Tempe, and many more. Off-campus student housing is our most-served property type.

Question 25

What information should I have ready when requesting a quote?

Accepted Answer

To get the most accurate proposal, have these details ready: number of units and beds, property type (student housing or conventional multifamily), current package handling process, average daily package volume (if known), whether USPS currently delivers to apartment mailboxes, target start date, and any existing Luxer One® or competing locker hardware. Don't worry if you're missing some — we can fill in the gaps during our intake call.

Question 26

Is there a cost or obligation for the property assessment?

Accepted Answer

No. Free assessment. No pressure — property assessments and quotes are always free. Our goal is to design the right solution for your community — if managed service isn't the best fit, we'll tell you and recommend alternatives.

Question 27

Do you work with new construction and lease-up properties?

Accepted Answer

Yes — we regularly partner with developers, architects, and property management companies during pre-construction. Engaging us early lets us design optimal mailroom layouts, spec the right Luxer One® hardware, plan power and data infrastructure, and align go-live with your CO and first move-ins.

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