For property managers

Should leasing staff handle resident packages?

Usually no. At a typical 250-unit apartment community, resident packages take 16 to 30 leasing-office hours per week, and that is time your leasing team was hired to spend on tours, renewals, and residents. Postal Solutions manages on-site package programs so packages stop landing on the leasing desk while pickup stays on the property.

How much leasing staff time do packages take at a 250-unit property?

At a 250-unit community, packages typically take 16 to 30 leasing-office hours per week. The range depends on daily volume and how many times each package is touched: accepting the carrier drop, logging it, shelving it, notifying the resident, finding it again at pickup, and resolving the ones that go missing. Postal Solutions uses that same range when it estimates the time a property gets back.

What is the hidden labor cost of handling resident packages?

The cost is hidden because it sits inside payroll. Nobody budgets for package handling, so it shows up instead as interrupted tours, slower prospect follow-up, renewal calls that never happen, and a front desk residents visit to ask about parcels rather than their lease. Missing-package disputes add liability that lands on the leasing office.

What should leasing teams focus on instead?

Tours and prospect follow-up
Renewal conversations before notice dates
Resident service and community events
Preventative property walks
Marketing and outreach that fills the funnel

What are the options for handling resident packages?

Self-managed by the leasing team

No new vendor, but all 16 to 30 hours per week stay on the leasing desk, along with every missing-package conversation.

Package lockers

Lockers automate routine intake and pickup. Overflow, oversized items, and full banks during peak season still come back to the office.

Off-site delivery service

Very little office time, but packages leave the property and residents wait for a delivery window instead of picking up on their own schedule.

Managed on-site package program by Postal Solutions

Postal Solutions manages your package program on-site three to six days a week: intake, logging, resident notifications, overflow, and oversized items, alongside any locker system you already own.

When does it make sense for leasing staff to handle packages?

Self-managing can work at small properties with low daily volume, a short walk between the office and the package area, and a team with real slack in its week. Once overflow, missing-package disputes, or peak-season backlogs start pulling the team off tours, the math favors moving the package program off the leasing desk.

Frequently asked questions

Is handling packages part of a leasing agent's job?

At many communities it became part of the job by default, not by design. Leasing agents are hired and measured on tours, leases, and renewals, so every hour spent logging and finding packages is an hour taken from the work their role exists to do.

What is the hidden labor cost of resident packages?

It is the leasing-office time spent accepting carrier drops, logging packages, notifying residents, answering where-is-my-package questions, and handling disputes. Postal Solutions puts it at 16 to 30 leasing-office hours per week at a typical 250-unit property, and it hides inside payroll rather than showing up as a line item.

Do package lockers take packages off the leasing team?

Mostly, on a normal week. Lockers still leave overflow, oversized items, aged packages, and full banks during holidays and move-in, and that residual work returns to the office unless someone manages the room around the lockers.

How does Postal Solutions take packages off the leasing team?

Postal Solutions manages your package program on-site three to six days a week, covering intake, logging, resident notifications, overflow, and oversized items. It works with Luxer One, Parcel Pending, Package Concierge, Amazon Hub, and open-shelf package rooms, so the leasing office stops being the package counter without a rip-and-replace.

Is managed on-site package management available everywhere?

Postal Solutions offers on-site package management across most of the United States, but not in California, New Hampshire, or New York City.

How do I estimate the leasing time packages take at my property?

Start with daily package volume and the number of times each package is touched between carrier drop-off and resident pickup. The hidden labor calculator on the On-Site Package Management page turns your unit count and volume into a weekly estimate, and Postal Solutions will send a written comparison for your property on request.