Name: Luxer One® Smart Locker Solutions
Brand: Luxer One

Question 1

Do you provide on-site package management for HOAs and condo associations?

Accepted Answer

Yes. We manage the package program for condominium associations, HOAs with a clubhouse or amenity center, and mixed condo/rental buildings: receiving every carrier, logging each parcel, notifying owners and residents, and managing pickup. It is the same on-site package management model we have run for multifamily communities since 2000, adapted to how associations are governed and budgeted.

Question 2

Our community manager is not on site every day. Does that matter?

Accepted Answer

That is the most common reason associations call us. When no one is assigned to packages, parcels pile up in the lobby or clubhouse, owners call the management company, and board members end up fielding complaints. We manage the package program on a set schedule, so it no longer depends on whoever happens to be around.

Question 3

How does the board approve and budget this?

Accepted Answer

Most associations treat on-site package management as a common-area service line in the annual operating budget, approved by the board like landscaping or janitorial. We provide a written scope, a flat monthly price, and a one-page summary the community manager can put in the board packet. The service is billed to the association at a fixed rate, not per package.

Question 4

Does it work with lockers or a package room we already have?

Accepted Answer

Yes. On-site package management is hardware-agnostic. We work with a controlled-access package room, Luxer One® smart lockers, any other electronic package system, or a simple shelving room. If your association is also evaluating lockers, we are a Luxer One Premier Partner and can scope both together.

Question 5

What about single-family HOAs with cluster mailboxes?

Accepted Answer

Communities with curbside or cluster mailboxes usually do not need a package operation, but many have a clubhouse or amenity center where oversized and misdelivered packages end up. For those communities, a package locker at the amenity center is often the better fit. Tell us how your community receives deliveries and we will recommend the right model, even if that is a smaller scope.

Question 6

How is HOA and condo package management priced?

Accepted Answer

Pricing depends on door count, daily package volume, service hours, and whether you bundle mail management or lockers. Associations receive a flat monthly quote so the line item is predictable for the budget year. Share a few details and we will send a tailored proposal.

On-Site Package Management for HOAs and Condo Associations

Why package volume lands on the board

What associations get

Every carrier, received on schedule

Chain-of-custody on every parcel

Owner and resident notifications

Built for board governance

One flat monthly line item

Works with any hardware

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