Resources

USPS policy references, industry research, news coverage, and the affiliations behind 25+ years of student housing mail management.

News & Media

Coverage of the mail and package challenges facing student housing operators.

  • Student rental community revealed in newspaper throwing away mail
  • Better Business Bureau warns: college kids at risk of 'friendly fraud'
  • Campus mail theft raises concerns
  • Residence hall mail problems — missing mail
  • Naples condo community fights single-point mail delivery
  • Student rental staff plead guilty to $300,000 in mail theft & fraud
  • Student identity theft
  • In-house delivery leads to backlog (case study)
  • 2012 NAA Student Housing Survey Report

USPS Letters & Appeal Attempts

Official USPS correspondence and appeal documentation related to student housing delivery policy.

  • USPS Postmaster General Policy Letter on Delivery to Student Housing
  • USPS Letter Changing Mode of Delivery
  • USPS Final Response to Management Company (most in-depth letter)
  • USPS Final Response to Home Owners Association and Management Company
  • National Multi Housing Council Study on By-The-Bed Leasing
  • National Multi Housing Council Response to USPS
  • National Multi Housing Council Situation Report

USPS Policy References

Underlying USPS policy and case law cited in delivery decisions.

  • Postal Operations Manual — Single-Point Delivery (§ 631 & 631.52)
  • Domestic Mail Manual — Delivery (§ G011.3.0)
  • Firm Holdout — DMM D930
  • PS 3801 — Request for Holdout
  • Egger v. USPS, 436 F. Supp. 138 (W.D. Va. 1977)

Industry Affiliations

Postal Solutions is an active member of leading student housing and apartment industry organizations.

  • National Apartment Association (NAA)
  • National Multi Housing Council (NMHC)
  • Florida Apartment Association (Preferred Vendor and Product/Service Council Member)
  • Apartment Association of Greater Orlando (AAGO)
  • Postal Customer Council (PCC)
  • Association of College and University Housing Officers International (ACUHO-i)

Need a specific document or study?

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