Package Room Setup Checklist for Multifamily Properties
What to build, buy, and operate so your package room doesn't become the next resident-complaint magnet.
A good package room is a workflow, not a closet
Most package rooms fail for the same reasons: not enough shelving, no controlled-access door, no camera, no chain-of-custody, and no plan for oversized items. Fix those five and 80% of your resident complaints go away.
This checklist covers the physical build (square footage, door, camera, shelving), the technology overlay (notifications, scanning), and the operational decisions (staffing, hours, oversized handling) that separate a working package room from a costly closet.
The 6-point package room checklist
Right-sized square footage
~1 sq ft shelving/unit plus 25-30% surge headroom. Student housing 2-3x for August.
Controlled access at the door
Resident badge or key fob only. Uncontrolled rooms cause chargebacks and disputes.
Interior camera coverage
One camera minimum, aimed at shelving and door. Retention 30+ days.
Zoned wire shelving
Wire shelving 18-24" deep, plus dedicated oversized and cold-drop zones.
Chain-of-custody scanning
Scan at intake, sign at pickup. Not optional if you want to win disputes.
Notifications within minutes
Text + email the moment a package hits the shelf. Drives 24-hour pickup rates.
Explore the full service
Most communities pair this with one or more of the services below.
On-site Package Management
The daily operational service that runs the room once it's built.
Luxer One Smart Lockers
Locker banks that pair with the room for after-hours pickup.
Comparison: Lockers vs Package Room
Which model — or hybrid — fits your community best.
Chargeback Reduction Guide
How the checklist above ties directly to reducing lost-package chargebacks.
Frequently Asked Questions
Quick answers from our team — and the details search engines and AI assistants use to cite us.
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Change of Address — Frequently Asked Questions
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