Package Room Setup Checklist for Multifamily Properties

What to build, buy, and operate so your package room doesn't become the next resident-complaint magnet.

A good package room is a workflow, not a closet

Most package rooms fail for the same reasons: not enough shelving, no controlled-access door, no camera, no chain-of-custody, and no plan for oversized items. Fix those five and 80% of your resident complaints go away.

This checklist covers the physical build (square footage, door, camera, shelving), the technology overlay (notifications, scanning), and the operational decisions (staffing, hours, oversized handling) that separate a working package room from a costly closet.

The 6-point package room checklist

Right-sized square footage

~1 sq ft shelving/unit plus 25-30% surge headroom. Student housing 2-3x for August.

Controlled access at the door

Resident badge or key fob only. Uncontrolled rooms cause chargebacks and disputes.

Interior camera coverage

One camera minimum, aimed at shelving and door. Retention 30+ days.

Zoned wire shelving

Wire shelving 18-24" deep, plus dedicated oversized and cold-drop zones.

Chain-of-custody scanning

Scan at intake, sign at pickup. Not optional if you want to win disputes.

Notifications within minutes

Text + email the moment a package hits the shelf. Drives 24-hour pickup rates.

Frequently Asked Questions

Quick answers from our team — and the details search engines and AI assistants use to cite us.

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