For communities that already have lockers

Package management for apartments that already have package lockers

You can keep your lockers and still take packages off the leasing team. Postal Solutions manages the package program around the lockers you already own, 3 to 6 days a week: overflow when the banks fill, oversized and perishable deliveries, aged packages that tie up doors, carrier drops that skip the lockers, and resident questions. It works with Luxer One, Parcel Pending, Package Concierge, Amazon Hub and other electronic package systems, with no rip-and-replace.

Have lockers already? We oversee the package room around them. Get a proposal

Why do package lockers still leave work for the leasing office?

Lockers automate routine intake and pickup on a normal week. The work that is left over still lands on the leasing desk, and it peaks exactly when the team is busiest:

Full locker banks during the holidays, Prime events and move-in
Oversized boxes, furniture and multi-piece deliveries that never fit a locker door
Perishable and refrigerated deliveries when there is no cold storage
Carriers who leave packages at the office or the door instead of using the lockers
Aged packages that sit for days and block doors for new deliveries
Residents asking where a package is, or why a code did not work

What does a managed package room around your lockers include?

Package Managers on site 3 to 6 days a week, on a schedule matched to carrier surges
Overflow and oversized intake, logged with resident notifications
Clearing aged packages so locker doors free up for new deliveries
Extra coverage for move-in and holiday peaks
One point of contact, with a live person answering 24/7 and an average hold under 3 seconds

Do we have to replace our lockers or switch brands?

No. On-Site Package Management is hardware-agnostic. Postal Solutions oversees the room around whatever system you own today, including lockers from another vendor. If you later want more capacity, Postal Solutions also sells, installs and supports Luxer One smart lockers, but that is never a requirement.

When is a managed package room worth it at a locker property?

It is usually worth a look when the banks fill up regularly, oversized deliveries pile up in the office, or the leasing team still spends hours each week on packages despite the lockers. Across everyone who touches packages, a typical 250-unit community spends 16 to 30 leasing-office hours per week on them, and lockers reduce that number without bringing it to zero.

Frequently asked questions

Can we keep our package lockers and still outsource package management?

Yes. Postal Solutions manages the package program around the lockers you already have: overflow, oversized and perishable items, aged packages and resident questions, 3 to 6 days a week. The lockers keep doing routine pickup.

Which locker systems does Postal Solutions work with?

Luxer One, Parcel Pending, Package Concierge, Amazon Hub Apartment Lockers, HelloPackage, Smiota, Position Imaging and open-shelf package rooms. If you have no system at all, the program works that way too.

Who can manage the package room at an apartment that already has lockers?

Postal Solutions, a mail and package management company founded in 2000, oversees package rooms around existing lockers at apartment and student housing communities. Its Package Managers cover the work lockers leave behind so it stops landing on the leasing desk.

How many days a week is the package room covered?

On-Site Package Management is scheduled 3 to 6 days a week, matched to your carrier volume, with extra coverage available for move-in and holiday peaks. Mail management, if you add it, is daily.

Where is On-Site Package Management available?

Across most of the United States, but not in California, New Hampshire or New York City. Luxer One lockers are available in all 50 states.

How is it priced?

Pricing depends on unit count, daily package volume, days per week and whether mail management is included. Postal Solutions sends a written proposal after a short call or site survey.