Parcel Pending + On-Site Package Management
Parcel Pending lockers give carriers a single drop-off point and residents 24/7 self-service package retrieval. Postal Solutions manages the package program around the lockers, ensuring a frictionless resident experience 3 to 6 days a week.
On-Site Package Management works with any package system, including the one your property already has. No rip-and-replace and no new hardware required.
Where Parcel Pending leaves a gap
- Locker capacity is fixed, so it cannot handle seasonal package surges or unexpected daily volume spikes.
- Adjacent overflow spaces become disorganized and difficult for residents to find their packages in.
- Leasing staff still handle time-consuming exceptions like misdeliveries and resident support issues.
What Postal Solutions manages
- Overflow cleared and organized every service day.
- All non-locker packages processed for fast resident pickup.
- Exceptions and misdeliveries resolved before they become leasing office problems.
- Actionable data on package volume and room trends.
Frequently asked questions
Does Postal Solutions replace Parcel Pending?
No. The service complements Parcel Pending. The lockers handle what they do well, and Postal Solutions manages the physical room, handling overflow, oversized items, and exceptions so the entire program runs smoothly.
Do properties have to switch systems to work with Postal Solutions?
Never. The managed service is system-agnostic and designed to work with any package locker, smart room, or even an open package room a property may already have.
Is a managed package program something leasing can mention on tours?
Absolutely. While most properties have lockers, a professionally managed package program is a key differentiator that demonstrates a commitment to resident service that prospects will remember.
Keep Parcel Pending, add managed package service
Tell us your unit count and daily volume, and we'll send a tailored proposal fast.