On-Site Package Management

Parcel Software vs. a Managed Package Room

Short answer: package tracking software helps your team log packages and notify residents. A managed package room puts one partner in charge of the package room itself. If your problem is records, software may be enough. If your problem is time (packages left in the lobby or around the property, a package room nobody keeps organized, a leasing desk buried at move-in), software alone won't fix it. On-Site Package Management from Postal Solutions manages the package program 3 to 6 days a week and works with the software, lockers or package room you already have.

What parcel software does

Logs packages as they arrive, often with a scanner or phone app
Sends residents pickup notifications
Keeps a delivery record for missing-package questions

What parcel software doesn't do

Someone on your team still receives every delivery, logs it, finds shelf space, handles the oversize boxes and hands packages out. The software records the work. It doesn't do it, and it doesn't keep the room organized when volume spikes.

What a managed package room does

With On-Site Package Management, Postal Solutions manages your package program and is accountable for it. A typical scope, tailored to your property's volume, covers:

Package room organization and shelf management
Oversized package management
Chain-of-custody scanning, so missing-package disputes have a clear answer
Carrier issue escalation
Overflow reduction, including move-in and holiday surges
Weekly audits

Residents get a live person on the phone 24/7, and your leasing team typically gets back 16 to 30 hours a week at a 250-unit property. It works with any locker system, electronic package room or package software you already use. See how On-Site Package Management works.

Which one fits your property?

Software is enough if your team has the time and the room stays organized, and you mainly need better records and notifications.
A managed package room fits if packages are piling up, carriers leave packages in the lobby or around the property, the room overflows at move-in, or you want your team back on leasing and residents.

Frequently asked questions

Is package tracking software enough for an apartment community?

It is if your team has time to receive, log, store and hand out every package. Software records the work but doesn't take it off your team.

What is the difference between parcel software and a managed package room?

Parcel software is a tool your team uses to log packages and notify residents. A managed package room is a service: one partner manages the package program on site and is accountable for it.

Can we keep our package software, lockers or package room?

Yes. On-Site Package Management works with any locker system, electronic package room or package software you already have.

Is this for student housing or conventional apartments?

Both. On-Site Package Management is for every apartment class, including student housing.