On-Site Package Management

Package Room Management Companies: How the Four Types Compare

Short answer: package room management companies fall into four types: package tracking software, locker companies, off-site delivery services and managed package rooms. The first three give your team a tool or move packages off the property. A managed package room makes one company accountable for the package room itself. Postal Solutions is a managed provider: On-Site Package Management runs your package program 3 to 6 days a week and works with the lockers, package room or software you already have.

1. Package tracking software

Software logs packages and notifies residents. Your team still receives, stores and hands out every package. See parcel software vs. a managed package room.

2. Locker companies

Carriers load smart lockers and residents pick up with a code. Lockers help with parcels that fit, but oversized packages, overflow and carrier problems still land on your team. See how we compare with Parcel Pending and package management for apartments with lockers.

3. Off-site delivery services

Packages are rerouted to a warehouse and delivered to residents in a scheduled window. That takes storage off the property, but these services are usually funded by a per-unit or per-resident fee, so ask who pays. See how we compare with Fetch.

4. Managed package room (On-Site Package Management)

Postal Solutions manages your package program on site and is accountable for it. A typical scope, tailored to your property's volume, covers:

Package room organization and shelf management
Oversized package management
Chain-of-custody scanning, so missing-package disputes have a clear answer
Carrier issue escalation
Overflow reduction, including move-in and holiday surges
Weekly audits

Residents get a live person on the phone 24/7, and your leasing team typically gets back 16 to 30 hours a week at a 250-unit property. See how On-Site Package Management works.

Questions to ask any package room management company

Who is accountable when packages are left in the lobby or around the property?
What happens to oversized packages and overflow?
Who escalates carrier problems?
Does it work with the lockers, package room or software we already have?
Who pays: the property or the residents?
How many leasing-team hours does it give back each week?

Frequently asked questions

What do package room management companies do?

They help apartment and student housing communities receive, store and release resident packages. Some sell software or lockers, some deliver from an off-site warehouse, and managed providers like Postal Solutions take accountability for the package room itself.

What is the difference between a locker company and a package room management company?

A locker company sells or leases the hardware. A managed package room company runs the package program around it, including oversized packages, overflow and carrier issues.

Do we have to replace our lockers or software?

No. On-Site Package Management works with the lockers, package room or package software you already have.